We would have kept the 1 available room there and booked the other room at a different hotel. If your query is urgent please call 020 3971 8561. All queries will be answered within a maximum of 48 hours.
#HOTELS.COM KONTAKT OFFLINE#
If I had been told that this reservation couldn't be refunded (or even that there was a chance of this happening), I wouldn't have booked a different hotel. For offline support, please email with your gift card number (s) and proof of purchase. WHAT? The hotel didn't even have one of the rooms in my reservation? I had already prepaid and they are refusing to give me a refund for something that wasn't available for me when I got there? And that I was already told was refunded. They never called me back and just sent an email a week later stating that my request had been denied because of the hotel's refund policy. I called in and explained the situation multiple times, and was told that they would get back to me after speaking to the hotel the following day. They sent back a canned response with no information. I responded asking for clarification because I was already told that it would be refunded, and as such, had booked a different hotel. Wenn Sie nicht anrufen möchten oder können, nutzen Sie das Online-Kontaktformular. Der Kundenservice ist per Telefon 24 Stunden täglich erreichbar. Aus dem Ausland erreichen Sie den Kundenservice über 0049 69 17 07 76 582. The next day, I received an email from customer service stating that my "refund request" was being reviewed and they were working with the hotel to reach an agreement. Telefon: GRATIS frn fast telefon 020 798 755/Frn mobil 0851 761 615. Die Hotline von ist zu Festnetzkonditionen erreichbar: 069 17 07 76 582.
0 kommentar(er)
